ECi Expands Customer Service

"ECi is a growing business and we are investing in our future,” says Ken Hunter, Commercial Director. “This is an investment in customer service, because that is of upmost importance to ECi. We are focussing our resources to ensure we deliver the best service to our customers.”

Gill Merrey assumes the new role of UK Professional Services Manager. The Professional Services team is made up of some of ECi's most experienced employees. They will be responsible for Progress and Vision customer care including new customer implementations, consultancy, training and documentation. They will also use their combined customer experience to provide product management for Progress and Vision as well as promoting the introduction of new products—online ordering and route optimisation tools such as ECinteractive, RouteTrak and RoutePerfect.

“Gill is a great asset to ECi,” says Hunter. “She was chosen for this position because of her track record of excellent customer service and product knowledge. We are confident she will take our customer service to the next level.”

Bas van den Beukel takes on responsibility for the Support Team in the Netherlands in addition to his role as Consulting Manager. Mike Richards becomes UK Support Manager heading the teams in both Cambridge and Lincoln.

To ensure continually superior customer support is always provided, ECi continues to actively recruit. They are looking to add to their team of consultants as well as to enlarge the support team based in the Netherlands. In the UK, they are recruiting additional support staff and providing more QA resources to help roll out developments to customers.