Customer Service

ECi prides itself on its support at all levels of the dealer business. More than 60% of the company's staff are involved in training and customer service activities - in the field and by phone. This high level of activity is provided because ECi recognises that the key to success is understanding user problems and being able to respond quickly.

With more than 10 lines available, users are assured of a rapid response. A team of system and business specialists is ever-ready to supply advice on all aspects of the system operation and how to make the most of its features.

Our Helpdesk is available for advice and general assistance, as well as dealing with technical difficulties. In addition they perform tasks such as report writing and configuring stationery layouts.

All calls are carefully timed and logged and whilst every effort will be made to deal with them immediately, where a ring back is necessary, it will be done within strict sequence, unless an overriding priority applies.

The Customer Service team is able to dial in to your system with your agreement when it is necessary in order to resolve or better understand a problem.

All personnel have a full system at their disposal to emulate the circumstances on your system.

Modern telecommunications facilities allow ECi technical staff to log into a system anywhere in the UK and Ireland and deal with a problem as if they were sitting at a terminal at the dealer premises.

Our Helpdesk is available 8.30 am - 6.00 pm Monday to Friday, except English Statutory Holidays and other days for which notice of not less than one calendar month will be given.